Autosports Group Limited and each of its subsidiaries (Autosports Group, we, our or us) are committed to protecting your privacy and personal information. This Privacy Policy (Policy) explains how we collect, use, disclose, safeguard and otherwise handle personal information in accordance with the Australian Privacy Principles (APPs), the New Zealand Privacy Principles (NZPPs), the Privacy Act 1988 (Cth) (Australia) and the Privacy Act 2020 (New Zealand), the Credit Reporting Code and any other applicable privacy laws.

Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Examples include your name, address, date of birth and email address.

Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our activities and either you have consented or we are required or authorised by or under law to do so. We commit to abide by the Australian Privacy Principles (APPs), the New Zealand Privacy Principles (NZPP’s), the Privacy Act 1988 (Cth) (Australia) and the Privacy Act 2020 (New Zealand), the Credit Reporting Code and any other relevant law. The APPs and NZPP’s regulate the way in which we collect, use, keep secure and disclose personal information. We review our privacy policy periodically.

We collect and hold the following kinds of personal information about you including:

• name
• date of birth
• contact information
• occupation
• gender
• employment history
• identification documents such as driver’s licence
• purchase history
• IP address
• National register business and company numbers
• documents to support a finance application
• tax file numbers for employees to comply with our PAYG obligations
• specific technical data downloaded from your vehicle for diagnostics, fault memory, specification and warranty information for the purpose of servicing your vehicle
• any other information you choose to provide us or is relevant or necessary to enable us to provide you with our services, and/or to support your purchase of any of our products or services

We collect and hold the following kind of sensitive information about you including:

• details of current or previous insurance (for motor insurance)
• driver’s licences
• salary and personal finances (for loan applications)

You can choose not to provide us with personal information, however, we may not be able to provide you with the products and services you require, or the level of service which we aim to offer.

Unless it is unreasonable or impracticable to do so, we generally collect your personal information directly from you during the course of our business relationship, including:

• if you visit one of our dealerships or collision repair facilities in person
• if you contact us by phone or email
• through our Facebook pages or other social media accounts
• if you complete a form on, or interact with, one of our websites (for example when you submit a request to receive our offers, to receive our brochures and/or other materials, or to book a test drive)
• if you purchase a vehicle or other product or service from us
• if you are an employee or supplier
• if you enter competitions or promotions that we run
• when you complete surveys or provide online feedback or product reviews
•through written correspondence (such as sms, letters, faxes and emails)
•any materials about our vehicles, parts, accessories or services (for example, competition entry forms and surveys)
•through surveillance cameras

We may collect personal information about you from third parties, for example:

• a credit reporting body to conduct a car history check over your vehicle
• if you complete a form on, or interact with, a third party website such as Carsales.com.au, a car manufacturer website or Google
• from your employer or referees to confirm details of your employment for finance applications or employment with us
• manufacturers, distributors and authorised dealer network and service providers
• marketing organisations including through the use of purchased lists industry databases
• publicly available sources such as the internet and telephone directories

Unless it is unreasonable or impracticable to do so, we generally collect your personal information directly from you during the course of our business relationship, including:

• if you visit one of our dealerships or collision repair facilities in person
• if you contact us by phone or email
• through our Facebook pages or other social media accounts
• if you complete a form on, or interact with, one of our websites (for example when you submit a request to receive our offers, to receive our brochures and/or other materials, or to book a test drive)
• if you purchase a vehicle or other product or service from us
• if you are an employee or supplier
• if you enter competitions or promotions that we run
• when you complete surveys or provide online feedback or product reviews
•through written correspondence (such as sms, letters, faxes and emails)
•any materials about our vehicles, parts, accessories or services (for example, competition entry forms and surveys)
•through surveillance cameras

We may collect personal information about you from third parties, for example:

• a credit reporting body to conduct a car history check over your vehicle
• if you complete a form on, or interact with, a third party website such as Carsales.com.au, a car manufacturer website or Google
• from your employer or referees to confirm details of your employment for finance applications or employment with us
• manufacturers, distributors and authorised dealer network and service providers
• marketing organisations including through the use of purchased lists industry databases
• publicly available sources such as the internet and telephone directories

Autosports Group holds your personal information in a number of ways including:

• Electronic files using third party software programs stored on a server, hard drive or in the cloud.
• Hard copy files stored securely at one of our sites or at a third party document archiving facility. 

We collect, hold, use and disclose your personal information for the following primary reasons: to provide our products and services to you
• to calculate shipping costs and expenses
• to set up your online user account
• to contact you regarding abandoned shopping carts or enquiries regarding our products and services
• to contact you when out-of-stock products are available
• to gather and publish your rating and reviews of our products and services
• to conduct our business of automotive retailing, supplying parts, servicing vehicles and collision repair
• to comply with our obligations to our vehicle manufacturers
• to action your requests, enquiries, complaints, consumer guarantee or warranty claims
• to provide customer care
• to contact you for any of these purposes including product recall
• to contact you in relation to service, end-of-warranty and other reminders
• to conduct direct marketing activities and advertising events and competitions
• to comply with our legal obligations
• for general management (such as to invoice you)
• for research, statistical analysis, including but not limited to for market research, customer satisfaction and service improvement purposes
• protecting the security of our offices, staff, customer and the property held on our premises
• to assess your job application
• to assess your finance and insurance applications
• to search public records or registers
• answering queries and resolving complaints
• training our respective employees, agents and representatives
• for any purpose you have consented to
• to allow our third party service providers to perform the services they are contracted to perform
• handling complaints and disputes
• detect, investigate and prevent fraud
• to assess and investigate matters disclosed to us in accordance with our Whistleblower Policy
• if we are obliged to so by law (e.g. in relation to vehicle safety recalls)

We also collect, hold, use and disclose personal information for other purposes explained at the time of collection, to which you have consented, or which are required, or authorised by or under law.

We will disclose your personal information to: • our related bodies corporate within Autosports Group • other organisations that provide products or services to us, for example: o dealer management system providers
o third party software providers
o our vehicle manufacturers and their related bodies corporate
o marketing agencies
o lenders
o insurers
o insurance and finance brokers
o debt recovery agencies
o legal and financial advisors
o shareholder registry
o Government bodies Some of these organisations are located outside of Australia and New Zealand Other than for these purposes, generally we will only use or disclose your personal information if we have your consent, or if it is required or authorised by law.

Due to the number and complexity of the IT systems we use to operate our business and because majority of the brands we sell are based in Europe, your personal information will be disclosed to overseas service providers and suppliers. Refer to Annexure A to this policy for a current list of countries. We will update the List of Countries in Annexure A from time to time, as necessary. We disclose personal information to the following third parties located overseas: • Vehicle manufacturers
• External advisers; and
• Service providers
We also store your information in cloud or other types of networked or electronic storage. You should note that, as electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information will be held. You should note that while the overseas recipients will often be subject to confidentiality or privacy obligations, they will not always follow the particular requirements of Australian and New Zealand privacy laws. In the event that a disclosure is made in an overseas country, the information may not be protected to the same extent as the APPs/NZPP’s. View the List of Countries in Annexure A